Returns & Exchange Policy

RETURN POLICY

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Hello Indigo Halo accepts the return of goods purchased on our website only if they are unopened, unused and in their original condition & packaging. Goods must be returned within 3 days from the delivery date.

Should you wish to return your item/s we will issue a full refund based on the price you paid for the item/s less the courier collection fee of R69. Please note that you will be responsible for the courier collection fee when making a return.

You can choose a store credit or full refund which will be made via bank transfer.

Unfortunately we do not accept returns or exchanges on earrings or piercing jewellery due to health reasons.

Please contact us with your full name, order number and the item/s you would like to return so we can open a ticket for a return request and book our couriers to make a collection from you. (The cost of R69 will be deducted from your credit/ refund amount for the courier to collect)

 

Once we have received your return, in good condition, it will be processed within 24 hours. Depending on your bank it may take up to 48 hours (excluding weekends & public holidays) to reflect back in your account once we have processed the payment on our side.

Store credit vouchers are issued on the same day, provided your item is in good condition.

You are welcome to make an exchange, provided we have stock of the item you would like to purchase.

Kindly note that there will be two courier costs incurred (a courier cost of R69 to send the product back to us and R69 for us to resend you a new product)

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