Return Policy
Click on the tabs below for more information about our return & exchange policy
Hello Indigo Halo accepts the return of goods purchased on our website only if they are unopened, unused and in their original condition & packaging. Goods must be returned within 7 days from the delivery date.
Unfortunately we do not accept returns or exchanges on earrings or piercing jewellery due to health reasons.
No returns on SALE items
SOUTH AFRICAN ORDERS
Should you need to return your item/s we will issue a refund based on the price you paid for the item/s less the courier collection fee of R99. Please note that you will be responsible for the courier collection fee when making a return.
You can choose a store credit or full refund which will be made via bank transfer.
INTERNATIONAL ORDERS
Should you need to return an item please contact us to book a return.
A return amount is based on the price you paid for the item/s less the courier collection fee, Note buyer is responsible for courier fees.
You can choose a store credit or a refund made via Payfast.
Please contact us with your full name, order number and the item/s you would like to return so we can open a ticket for a return request .
Once we have received your return, in good condition and original packaging, it will be processed within 7 working days. Depending on your bank it may take up to 48 hours (excluding weekends & public holidays) to reflect back in your account once we have processed the payment on our side.
Store credit vouchers are issued on the same day, provided your item is in good condition.
You are welcome to make an exchange, provided we have stock of the item you would like to purchase.
Kindly note that there will be two courier costs incurred.
Orders in South Africa a courier cost of R99 to send the product back to us and R99 for us to resend you a new product
International clients – please enquire about courier fees.